Yorkshire Green Heating — Terms & Conditions
Version: V7.3
Effective Date: 05 October 2025
Supersedes: General Terms & Conditions V6.1 (27 June 2022)
1. Introduction
These Terms & Conditions (”T&Cs”) govern your relationship with Yorkshire Green Heating Ltd (”YGH”, “we”, “us”, “our”). They set out:
• the rules for using our services,
• what you can expect from us, and
• your rights and responsibilities as our customer.
Please read these T&Cs carefully. By requesting a quote, booking a job, purchasing a plan, or otherwise engaging with us, you agree to these T&Cs as well as our Website Terms of Use, Privacy Notice, Disclaimer, and Cookie Policy.
Important: If you’re unsure about anything in these T&Cs, please seek independent legal advice before engaging our services.
2. When These Terms Apply
• The latest version of these T&Cs applies to all engagements with us and replaces previous versions.
• We may update these T&Cs when we add services, adjust how we operate, or to comply with legal requirements.
• If you continue to use our services after an update, you agree to the updated terms.
3. What We Mean by “Services”
We provide domestic-only (no commercial) plumbing & heating services, including but not limited to:
• Enquiries & estimates
• Quotes (fixed price or hourly)
• Installations
• Repairs & emergency call-outs
• Servicing (including annual boiler servicing)
• Landlord Gas Safety Records
• Guarantees and aftercare
4. Terminology & Partner Professionals
• “Customer”, “you”, “your” — the person or organisation who instructs us to carry out work and/or supply materials.
• “Services” — see section 3.
• **“Engineer” / “Tradesperson” / “Partner Professional” — a trusted, approved individual or business appointed by YGH to carry out work under our quality and compliance framework.
We occasionally work alongside Partner Professionals who share our high standards and values. Each is fully vetted, holds valid public liability insurance, and operates independently under their own registration. Where we collaborate with these partners, we do so transparently and with your benefit in mind.
You are welcome to contact our Partner Professionals directly — we believe in open collaboration and supporting local trade excellence. Every partner we engage with is reputable, insured, and aligned with Yorkshire Green Heating’s mission to see everyone flourish through professional integrity and craftsmanship.
We may decline any job at our sole discretion and assign engineers or partner professionals at our sole discretion.
5. Hourly-Rate Work & Call-Outs
• You will be charged for labour time actually spent on your job, including reasonable time to obtain non-stock materials.
• Call-out fee: Payable once an engineer is in transit; it covers attendance and up to 1 hour to make the situation safe and, if possible, provide a permanent or temporary repair.
• Cancelling after dispatch may still incur the call-out fee (see 11. Cancellation).
• Non-working periods (e.g., lunch break) are not chargeable.
• Extra charges may apply per 6, 6.1, 11.1, 11.2, 13.4, 17.1–17.2.
6. Fixed-Price Work & Estimates
• Written estimates are a firm cost (manifest errors excepted) inclusive of labour and materials.
• An estimate may be revised if:
a) you ask for additional work;
b) material prices change;
c) further work is discovered;
d) a manifest error is identified.
• Insurance reports (in addition to estimate/invoice): £30.
• Admin re-issue fee for duplicate landlord certificates/job sheets (digital or physical): £10.
• We are only bound by written estimates confirmed by an authorised representative.
6.1 Service/Check Attendance Surcharge
If, on attending a Landlord Gas Safety Check or annual boiler service, we discover pre-existing faults/breakdowns/leaks not disclosed at booking, a diagnosis surcharge of £35 is payable on-site to investigate and quote for parts if required.
6.2 Maintenance Agreements
We provide maintenance (subscription) agreements only. Any repairs or replacements are performed at our sole discretion. Our agreements are not insurance contracts or guarantees.
7. Offers & Incentives
• Offers and incentives are defined by their stated terms and may change or be withdrawn at our discretion.
• Combining multiple offers is at our discretion.
7.1 Welcome Offer (Email soft opt-in)
• When you request a quote, you will receive a one-time 10% Welcome Offer code via email for your first booking with us (labour component only unless stated otherwise).
• The code is non-transferable, cannot be used with other discounts, and excludes plan fees unless specifically stated.
• You can unsubscribe from marketing emails at any time (see 9A).
8. Material Collection
• Collection of non-stock items is chargeable; time will be kept within reason.
• If collection time exceeds 30 minutes, we will inform you.
• Only one engineer or partner professional will leave site to collect parts.
9. Invoices & Payment
• Unless otherwise agreed, we may require a 50% deposit prior to a pre-booked job and reserve the right to request full payment in advance.
• If you cancel after paying a deposit, or we cannot access your property/appliance on the agreed date, an administration fee applies (see 9.1).
• Payment is due on receipt of invoice by card or cash. Bank transfer for companies must be pre-agreed; maximum 30-day term.
• Overdue invoices accrue interest at 4% per month over base rate until paid in full. We may engage a debt collection agency for invoices overdue by 30+ days.
• Unless disclosed at instruction that you act on behalf of a third party, you are liable for payment.
9.1 Administration Fees (Deposit/Failed Access)
• £50.00–£100.00: £25
• £100.00–£500.00: £100
• £500.00–£1,000.00: £250
• £1,000.00–£5,000.00: £500
• £5,000.00–£10,000.00: £1,000
9A. Marketing Emails, Newsletter & Lawful Basis (Soft Opt-In)
By requesting a quote, you provide your contact details in the context of negotiating a sale. We may email you service updates and relevant offers for similar services under the UK’s soft opt-in and legitimate interests principles, provided that:
• We identify ourselves clearly and include a simple unsubscribe option in every email;
• You can opt out at any time, including at the point of data collection; and
• We only promote our own similar services (e.g., servicing, repairs, installations, plans).
If you prefer not to receive marketing emails, please let us know when requesting a quote or click unsubscribe in any email. Our use of your data is further explained in our Privacy Notice.
10. Timekeeping
We aim to attend on the agreed date/time but accept no liability for engineer non-attendance or material delivery delays. See 14. Liability.
11. Cancellation
• 11.1 If you cancel or rearrange, notify us by the online booking app (if applicable), telephone, or email at least 48 hours before your appointment and request written confirmation. Otherwise, failed visit charges may apply.
• 11.2 Cancelling within 48 hours of the appointment, or after materials are allocated/ordered, may incur the full booking cost, material costs, and an admin fee (see 9.1).
• Additional cancellation rules apply to Boiler Service Plan memberships (see Section 12).
12. Boiler Service Plan — Membership Agreement (Domestic Only)
This is a boiler-only maintenance membership that provides members with heavier discounts across our services, faster response times, and access to dedicated VIP booking slots. It is not an insurance product.
12.1 What’s Included
• Annual boiler service (one per membership year) per manufacturer guidance.
• Priority response vs. non-members.
• Access to VIP booking windows (dedicated member-only slots).
• Members’ rates: enhanced discounts on labour and selected parts/materials across our services (published on our website and subject to change).
12.2 What’s Not Included
• Breakdown repairs, parts, system flushes, and non-boiler plumbing/heating works are chargeable (at member-discounted rates where applicable).
• Non-domestic premises and excluded/specialist appliances or thermal stores (e.g., Ideal Istor, Chaffoteaux Brittany, Servowarm, Gledhill, Ferroli, Elson Tanks, Gledhill Boilermate or similar) — service at our sole discretion.
• Pre-existing faults, sludge/scale damage, cosmetic parts, or issues caused by neglect, user error, or non-compliance with recommendations (see 13.2–13.3).
12.3 Eligibility & Start Date
• Available to UK domestic customers within our service area.
• Membership starts on successful first payment and continues monthly until cancelled under 12.6.
12.4 Pricing & Changes
• Membership fees are paid monthly by card/Direct Debit.
• We may update membership pricing, benefits, or discount levels with 30 days’ notice. Continued membership after changes constitutes acceptance.
12.5 Booking Your Annual Service
• We will offer priority dates within member VIP windows. If you miss two offered windows without reasonable cause, we may re-prioritise later bookings.
• Missed appointments/failed access may incur charges (see 17. Access and 9.1).
12.6 Cancellation (Membership)
• You may cancel with 30 days’ notice anytime after the first 3 full paid months.
• If you cancel after receiving the annual service within the first 6 months, we may charge the non-member service rate minus what you’ve paid for membership to date.
• We may cancel for non-payment, abusive behaviour, unsafe conditions, or misuse of membership benefits.
12.7 Fair Use
• VIP slots and priority response are subject to fair use so we can serve all members equitably. We reserve the right to manage demand (e.g., seasonal spikes) and to introduce temporary limits.
Join/Upgrade: https://news.yorkshiregreenheating.com/upgrade
13. 12-Month Workmanship Guarantee — Activated by Feedback
For your peace of mind, all work carried out by Yorkshire Green Heating is covered by a 12-month workmanship guarantee from the date of completion, once activated by your feedback.
13.1 How to Activate Your Guarantee
Your 12-month guarantee is automatically activated when you leave feedback about your experience with Yorkshire Green Heating on any recognised public platform, including:
• Checkatrade
• TrustPilot
• Or any other verified customer review site.
Leaving feedback confirms your satisfaction with the service and enables us to officially register your guarantee in our system. The guarantee runs for 12 months from the original completion date.
13.2 What’s Covered
• Workmanship issues directly resulting from services we performed.
• Any remedial work necessary to rectify such workmanship within the guarantee period.
13.3 What’s Not Covered
• Parts and materials (covered under manufacturer warranties).
• Work altered, tampered with, or repaired by others.
• Damage or faults due to misuse, neglect, or unrelated pre-existing issues.
• Sludge, scale, poor water quality, or lack of maintenance.
13.4 Guarantee Summary
Your feedback acts as a trust signal and activates your 12-month guarantee, ensuring transparency, accountability, and a shared commitment to quality workmanship.
14–20
(Sections 14 through 20 continue unchanged, including Liability, Title to Goods, Treatment of Staff, Access, Website, General Terms, and Governing Law.)
